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            "content": "<blockquote class=\"ipsQuote\" data-gramm=\"false\" data-ipsquote=\"\" data-ipsquote-contentapp=\"forums\" data-ipsquote-contentclass=\"forums_Topic\" data-ipsquote-contentcommentid=\"1334\" data-ipsquote-contentid=\"108\" data-ipsquote-contenttype=\"forums\" data-ipsquote-timestamp=\"1720599695\" data-ipsquote-userid=\"48\" data-ipsquote-username=\"Faustine LESIEUR\">\n\t<div class=\"ipsQuote_citation\">\n\t\tLe 10\/07\/2024 à 10:21, Faustine LESIEUR a dit :\n\t<\/div>\n\n\t<div class=\"ipsQuote_contents ipsClearfix\" data-gramm=\"false\">\n\t\t<p>\n\t\t\tJe leur ai également demandé confirmation du geste commercial. \n\t\t<\/p>\n\t<\/div>\n<\/blockquote>\n\n<p>\n\tAvez-vous eu un retour d'OTIS à ce sujet ?\n<\/p>\n",
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            "content": "<p>\n\tOù en êtes-vous à ce sujet ?\n<\/p>\n\n<p>\n\t \n<\/p>\n",
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            "content": "<p>\n\tMme MASSEMIN ne fait plus partie des effectifs chez OTIS.\n<\/p>\n\n<p>\n\tNous avons désormais 2 nouveaux interlocuteurs : <span style=\"font-size:11pt;\">M DELOBEL pour la partie commerciale et <\/span><span style=\"font-size:11pt;\">M ROSIKON pour la partie technique.<\/span>\n<\/p>\n",
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            "content": "<p>\n\tMerci pour ces informations.\n<\/p>\n\n<p>\n\tPouvez-vous solliciter M DELOBEL au sujet du problème repris au début de ce sujet : pour quelle raison l'intervention ne s'est pas faite dès le vendredi, au pire le samedi, alors que le contrat souscrit avec OTIS comprend une option <span style=\"background-color:#ffffff; color:#353c41; font-size:14px; text-align:start\">pour obtenir un dépannage dans un délai de 4h, 7j\/7 dans la période de 8h à 19h ?<\/span>\n<\/p>\n\n<p>\n\t<span style=\"background-color:#ffffff; color:#353c41; font-size:14px; text-align:start\">Le CS attend un dédommagement de la part d'OTIS pour non respect du contrat.<\/span>\n<\/p>\n",
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            "content": "<p>\n\tBonjour M T'JAMPENS, \n<\/p>\n\n<p>\n\tJe vous confirme avoir remonté le sujet au directeur d'agence la semaine dernière. J'attends son retour. \n<\/p>\n\n<p>\n\tBonne journée\n<\/p>\n",
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            "content": "<p>\n\tProfitez en, lors de votre prochain contact, pour lui signaler <span>:<\/span>\n<\/p>\n\n<ul>\n\t<li>\n\t\t<span>que le précédent entretien date du 24 février et que par conséquent le délai des 6 semaines prévu par la réglementation entre 2 contrôles est largement dépassé<\/span>\n\t<\/li>\n\t<li>\n\t\t<span>que la demande d'intervention faite par le CS le 15 mars et initiée par Mme Massart le 18 mars n'est toujours pas réalisée (<a href=\"https:\/\/www.residence-alba.fr\/topic\/115-otis-platine-ascenseur-mal-refix%C3%A9e\" rel=\"\">ce sujet<\/a>)<\/span>\n\t<\/li>\n<\/ul>\n",
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            "date": "2024-04-20T07:52:17Z",
            "content": "<p>\n\tAutre point à voir avec ce monsieur : l'adresse associée au contrat.\n<\/p>\n\n<p>\n\tLe CS vous a interpellé la première fois à ce sujet le 26 décembre 2022, soit bientôt 16 mois !\n<\/p>\n\n<p>\n\tEt la facture du 2ème trimestre 2024 vient d'être publiée sur votre extranet <span>:<\/span>\n<\/p>\n\n<p>\n\t<a class=\"ipsAttachLink ipsAttachLink_image\" href=\"https:\/\/www.residence-alba.fr\/uploads\/monthly_2024_04\/Capturedcran2024-04-20094726.png.f0abb867a16504f316c1c31607b07a65.png\" data-fileid=\"572\" data-fileext=\"png\" rel=\"\"><img class=\"ipsImage ipsImage_thumbnailed\" data-fileid=\"572\" data-unique=\"mfal26bpi\" width=\"1000\" alt=\"Capture d'écran 2024-04-20 094726.png\" src=\"https:\/\/www.residence-alba.fr\/uploads\/monthly_2024_04\/Capturedcran2024-04-20094726.thumb.png.fee5e95351cd771818b246039bf03bf8.png\" loading=\"lazy\" height=\"230\"><\/a>\n<\/p>\n\n<p>\n\tLes plaisanteries les plus courtes sont les meilleures... <span class=\"ipsEmoji\">🤥<\/span>\n<\/p>\n\n<p>\n\t \n<\/p>\n",
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            "content": "<p>\n\tBonjour,\n<\/p>\n\n<p>\n\tJe viens de demander le changement auprès d'OTIS. Je me suis également permise de leur refaire un point sur l'ensemble des manquements\n<\/p>\n",
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            "content": "<p>\n\tSuite à ma rencontre avec OTIS, j'attends leurs retours. Cependant, ils indiquent qu'une intervention aurait eu lieu le 1er Avril également. \n<\/p>\n\n<p>\n\tQuoi qu'il en soit, je leur ai demandé à geste commercial, il regarde pour vous regarder l'option dépannage 4h. \n<\/p>\n\n<p>\n\tJe vous tiens informé dès que j'aurai une confirmation écrite. \n<\/p>\n",
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            "date": "2024-07-10T07:54:36Z",
            "content": "<p>\n\tLa société OTIS est intervenue vendredi dernier.\n<\/p>\n\n<p>\n\tDepuis l'ascenseur est muet et n'annonce plus les étages.\n<\/p>\n\n<p>\n\tPouvez-vous leur demander de remettre en fonction le son (mais pas trop fort) de cette fonctionnalité obligatoire ?\n<\/p>\n",
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            "content": "<p>\n\tDemande faite. Le volume sonore est aussi réglementaire, ils ne peuvent le baisser.. \n<\/p>\n\n<p>\n\tJe leur ai également demandé confirmation du geste commercial. \n<\/p>\n",
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            "content": "<p>\n\tAvez-vous des nouvelles d'OTIS ? L'ascenseur est toujours muet.\n<\/p>\n",
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            "content": "<p>\n\tMadame DOUTRELUIGNE m'a confirmé ce lundi être en attente de la confirmation du montant par le service commercial. \n<\/p>\n\n<p>\n\tJe relance également M ROSIKON pour la partie technique. \n<\/p>\n",
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            "date": "2024-07-19T06:31:05Z",
            "content": "<p>\n\tJe ne sais avec quelle personne de chez OTIS vous devez voir ce problème, mais je ne compte plus les demandes du CS pour que l'adresse de la résidence soit modifiée sur les factures. La dernière en date est celle, plus haut dans cet échange, du 20 avril. Et ci-dessous la dernière facture reçue <span>:<\/span>\n<\/p>\n\n<p>\n\t \n<\/p>\n\n<p>\n\t<img class=\"ipsImage ipsImage_thumbnailed\" data-fileid=\"689\" data-unique=\"5iql0v4dm\" width=\"988\" alt=\"Capture d'écran 2024-07-19 082851.png\" src=\"https:\/\/www.residence-alba.fr\/uploads\/monthly_2024_07\/Capturedcran2024-07-19082851.png.381f38e7998e73c4f148acb4e9e3330d.png\" loading=\"lazy\" height=\"286.52\">\n<\/p>\n\n<p>\n\t[EDIT] Un technicien OTIS est là pour le problème d'ascenseur muet.\n<\/p>\n\n<p>\n\t[EDIT BIS] \n<\/p>\n\n<ul>\n\t<li>\n\t\tSon intervention se passe au 3ème en face de mon logement, je sors et échange avec lui. Il ne sait pas comment rétablir le son, m'indique que ce n'est en rien obligatoire.\n\t<\/li>\n\t<li>\n\t\til m'indique qu'il va appeler son responsable pour voir comment faire.\n\t<\/li>\n\t<li>\n\t\til ressort environ 20 minutes après\n\t<\/li>\n\t<li>\n\t\tle son dans l'ascenseur n'est toujours pas opérationnel\n\t<\/li>\n\t<li>\n\t\tpouvez-vous prévoir d'ores et déjà une nouvelle intervention avec un technicien compétent ?\n\t<\/li>\n<\/ul>\n",
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            "content": "<p>\n\tOTIS m'a confirmé lors de notre précédent entretien tél que l'adresse était modifiée. Je leur fait suivre l'échange ci dessus. \n<\/p>\n",
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            "content": "<p>\n\tA priori un technicien serait intervenu vendredi. Le son de l'ascenseur est désormais au maximum, à tel point qu'on l'entend dans les logements, y compris pour certains pourtant éloignés. \n<\/p>\n\n<p>\n\tJ'ai ouvert un ticket ce weekend, on m'indique qu'une intervention \"à distance\" a eu lieu et le ticket est clos.\n<\/p>\n\n<p>\n\tOr le volume sonore est toujours aussi fort.\n<\/p>\n\n<p>\n\tOn se retrouve dans la même situation qu'au moment de la livraison et il avait fallu 4 mois pour obtenir l'intervention d'un technicien qui avait réglé le volume correctement.\n<\/p>\n\n<p>\n\tPouvez-vous revoir avec OTIS ?\n<\/p>\n",
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            "content": "<blockquote class=\"ipsQuote\" data-gramm=\"false\" data-ipsquote=\"\">\n\t<div class=\"ipsQuote_citation\">\n\t\tCitation\n\t<\/div>\n\n\t<div class=\"ipsQuote_contents ipsClearfix\" data-gramm=\"false\">\n\t\t<p>\n\t\t\tLa folie est de toujours se comporter de la même manière et de s’attendre à un résultat différent.\n\t\t<\/p>\n\t<\/div>\n<\/blockquote>\n\n<p>\n\tVoilà ce que disait un grand homme et qui décrit parfaitement la situation ubuesque dans laquelle nous nous trouvons <span><span>: O<\/span><\/span>TIS a envoyé ce jour le même technicien que celui déjà venu le 19 juillet et qui ne savait comment intervenir pour régler le problème.\n<\/p>\n\n<p>\n\tIl ne savait pas plus aujourd'hui comment faire, on lui aurait dit que cela se faisait à distance mais alors pourquoi s'est-il déplacé ?\n<\/p>\n\n<p>\n\tIl a été incapable de me donner un délai de résolution (\"le plus vite possible\" a-t-il dit).\n<\/p>\n\n<p>\n\tJe lui ai indiqué que le collègue qui avait réglé le problème en avril 2023 s'était connecté à l'ascenseur avec son téléphone et avait eu accès à une interface lui permettant de modifier le volume sonore.\n<\/p>\n\n<p>\n\tA suivre....\n<\/p>\n",
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            "content": "<p>\n\tJe viens d'écrire au responsable d'exploitation. Mon ticket a en plus était clôturé, comme le votre, bien entendu.. \n<\/p>\n",
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            "date": "2024-07-30T18:18:05Z",
            "content": "<p>\n\tLe volume est plus \"tolérable\" mais cela reste encore trop fort (on l'entend toujours dans les logements les plus proches).\n<\/p>\n\n<p>\n\tEst-il possible de le passer à 30% ?\n<\/p>\n",
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